Client Experience

At this point, we wait for you to agree on the project scope and sign the contract.

Our estimating team will produce a comprehensive project estimate and send it to you for review. Your Greenstone rep will connect with you to discuss the estimate and answer any questions you may have.

We understand that building with ICE Panels is different than building with traditional methods, so we’re here to help and guide you towards making the right decision for your project.

At this stage of the process, we wait for the required documents to be submitted by the customer.

It’s important that we receive the required information in a timely fashion as our drafting team can’t start panelizing your project without the proper documentation. This includes:

• A Building Permit – Please let us know if you have obtained your building permit, or if you require sealed shop drawings to apply for one.
• IFC Drawings – Please provide us with a set of finalized construction drawings for us to start your preliminary plans.
• Request for Supplier Information – Such as shop drawings for floor layout and roof layout.
• Rough Openings – preferably a window and door schedule from your supplier that distinctly outlines the RO dimensions.
• Any additional information specific to your project – such as sizing and supplier drawings for beams or timbers.

Once we have all the design information and we’ve received your deposit, your project will enter the queue for the next available Drafting Project Manager. They will be your main point of contact going forward and will communicate with you regarding your project’s lead time.

Once all required information is received, a drafting project manager will take over from here.

Your drafting project manager will complete your project’s ICE Panel design drawings and will forward them to you via email. Thoroughly review your drawings to ensure all your design criteria has been met.

Your drafting project manager will work with you to make any changes or additions to finalize the project drawings.

This is a key stage of the process as this is the last point of contact before your project goes into production. If there are any changes, concerns, or questions to bring up regarding your ICE Panel drawings now is the time to do it.

Clear communication is key to any project, so when necessary, your Greenstone team will need to connect with your Builder, Engineer of record, and supplier contacts for things like windows and doors, trusses and floor beams, and so on.

Once we receive final confirmation of the design drawings, the project is sent to production.

Your project has officially entered the production queue.

Once you have signed off on your ICE Panel design drawings, the project is now in line to be produced. We will work with you to plan and schedule your ICE Panel delivery.

Our Project & Logistics Coordinator will be in touch with a confirmed completion date, and will work with you to arrange for the ICE Panels to either be shipped to site or picked up at our plant in Brandon, Manitoba.

If you have opted for your panels to be delivered to site, ensure that your on-site team is available to unload the panels. Plan to have an accessible area where you can unload the ICE Panels, and they can be safely stored before installation takes place.

We work with you to ensure a smooth installation process.

Once the ICE Panels arrive on site, we work with you to ensure a successful installation. If you are new to ICE Panel installation, our technical customer service rep will contact you to schedule your virtual install training session. This usually happens over a Microsoft Teams video call, during which our technical rep will review your connection details with you, go over the installation steps, and answer any questions you may have. In-person training can also be provided at an additional charge.

ICE Panel installations require review and approval before the panels can be backfilled or drywalled.

To review the ICE Panel installation and provide written installation confirmation, installation photos must be provided to Greenstone for review. An on-site inspection by an authorized Greenstone representative may also be required. The completed installation photos will be reviewed by Greenstone and a confirmation letter will be provided to you for the project’s Structural Engineer of Record. An engineering letter cannot be provided without an installation review by Greenstone, so before you cover your panels, be sure to follow the installation review process.

Once you have received engineering approval, your ICE Panel assembly is complete and your project is ready for completion.